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Keeping A&E usage to a minimum – the comms challenges   Over the Christmas break I took a trip to A&E. I wasn’t shopping for myself – my mother slipped buying provisions for the festive family feeding frenzy, and broke both of her wrists. Well aware of recent newspaper headlines, we braced ourselves for a…

Junk the emails and pen a festive letter! by Santa Claus   Ho ho ho, Merry Christmas one and all. ‘Tis the season when many of your letters arrive at my door. Recently I received a wish list from someone at Say. Normally a wish list is secret, sshhh, but I’ve got permission to say…

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